Frequently Asked Questions

Below are frequently asked questions about our custom pins, medals, challenge coins, and embroidered patches, tailored for U.S. customers. If you don’t find your answer here, contact us and we’ll respond promptly.

We manufacture custom enamel pins, soft/hard enamel/epoxy, medals, challenge coins, embroidered patches, and related accessories (clutches, ribbons, backing cards).

We operate production facilities in Vietnam (subsidiary) and partner factories in Asia. Vietnam is our primary export base to the U.S. to reduce tariffs and shipping time.

Yes. We can produce in Vietnam and ship directly to U.S. addresses, with export documentation to facilitate customs clearance.

Yes. Our products comply with U.S., EU, Japan, and Australia standards (materials, plating, nickel limits, textile wash/fastness). Compliance certificates and test reports are available on request.

MOQ varies by product and finish. Typical MOQs: enamel pins 50–100 pcs, challenge coins 50–100 pcs, medals 100 pcs, embroidered patches 50–100 pcs. Contact us for exact MOQs based on specs.

Standard lead time: samples 5-7 days; production 12–14 business days after sample approval, depending on quantity and complexity. Expedited options may be available for rush orders.

Yes. We offer digital mockups, resin or metal samples, and production samples. Sample fees and lead times vary; fees are often credited toward production orders.

Materials: brass, zinc alloy, copper, stainless steel, and various textiles for patches. Plating: gold, silver, antique gold/bronze, black nickel, rose gold, and custom finishes. Protective coatings like epoxy available.

Yes. We use 3D stamping and tooling to achieve sculpted and high-relief designs. We’ll advise on tooling needs and costs during quoting.

We provide FOB, CIF, or DDP shipping terms based on your preference. Shipping cost depends on weight, dimensions, service level, and destination. We work with reliable freight forwarders and can arrange air or sea freight.